Help

Answers to the questions we get most often. Still stuck? Email support@jians.xyz.

Is my TikTok password ever shared with Jians Publish?
No. Login uses TikTok's own OAuth page. You type your password on tiktok.com, never on our site. We only receive a token that TikTok issues for your account.
Which TikTok account will my video be posted to?
The publish page shows the account nickname at the top (Posting as ...) and again in the preview, so you always know which account is selected before you click Post.
Why is my post only visible to me?
Until an app is audited by TikTok, the Direct Post API only allows posts with SELF_ONLY visibility, and the posting account must be set to private. Once your account is public again, you can change each post's privacy setting to "Everyone" in the TikTok app.
Can I edit the caption or remove TikTok's music note?
Yes. The caption field is fully editable and nothing is pre-filled with fixed promotional text. We never add watermarks or logos to the content you send.
How do I revoke Jians Publish's access?
Open the app and use Revoke access, or go to your TikTok settings → Security & permissions → Manage app permissions and remove Jians Publish. Revoking immediately stops any further API calls.
What happens if the upload fails?
The app shows TikTok's exact response, including the error code and message, plus every API call it made. That way you can see whether the problem was the file, the account limits, or a temporary TikTok error.
Is there a limit on how many videos I can post?
TikTok applies its own daily posting cap per creator account (typically around 15 posts per day). The app checks the creator info endpoint before each post and will tell you if the account cannot post right now.
What data does Jians Publish store?
Only what is needed to run the features you use: your TikTok open id, display name, avatar, the requested scopes, your access and refresh tokens, and a record of your own posts. See the Privacy Policy for the full list.